IT Reseller More Profitable Due to Accurate Data at Fingertips

"NetSuite has helped us to leap frog our competitors."

—Leo Smuga, Director, Infrastructure Technology Services PLC



Results:

  • Company more profitable due to accurate, live data at fingertips
  • Frees up time to process mass transactions, turn queries and issues around rapidly
  • More dynamic and accurate across all departments
  • Reduction in back-office staff
  • KPI and reporting features provide all information needed without waiting for colleagues to provide it.

Challenges:

  • Management buyout in 2005 required bringing company processes and systems up to date to enable future growth
  • Needed to eliminate duplication of information between departments
  • Simple tasks took far too long to complete, which meant delays to customer queries and no time to work on other tasks.

Solution:

  • Using one system for ERP, marketing, email campaigns, customer support and Web services
  • NetSuite provided immediate functionality 'out of the box'
  • The hosted cloud solution eliminated the headache of equipment failing and data being lost.







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