Company Name:
Infrastructure Technology Services PLC (ITS PLC)
Industry:
Computer & IT Services
Headquarters:
London, UK (clientele in Europe, Middle East and Africa)
Applications Replaced:
Scala, Excel & Outlook
NetSuite Product:
NetSuite
IT Reseller More Profitable Due to Accurate Data at Fingertips
"NetSuite has helped us to leap frog our competitors."
—Leo Smuga, Director, Infrastructure Technology Services PLC
Results:
- Company more profitable due to accurate, live data at fingertips
- Frees up time to process mass transactions, turn queries and issues around rapidly
- More dynamic and accurate across all departments
- Reduction in back-office staff
- KPI and reporting features provide all information needed without waiting for colleagues to provide it.
Challenges:
- Management buyout in 2005 required bringing company processes and systems up to date to enable future growth
- Needed to eliminate duplication of information between departments
- Simple tasks took far too long to complete, which meant delays to customer queries and no time to work on other tasks.
Solution:
- Using one system for ERP, marketing, email campaigns, customer support and Web services
- NetSuite provided immediate functionality 'out of the box'
- The hosted cloud solution eliminated the headache of equipment failing and data being lost.
