NetSuite Helps Kitchenware Distributor Boost Growth While Cutting Costs

"Before, we were tied to our servers and spreadsheets, and it was taking way too much time and effort to keep up with sales and accounting. With NetSuite we're now able to stay ahead of our business growth, even while we're cutting costs."



  • Company has grown by 150%, with improved operating efficiencies saving $150,000 yearly in reduced administrative workload
  • Close tracking of vendor prices, impossible before NetSuite, now saves the company as much as $50,000 a year by taking advantage of vendor specials and other incentives
  • Automated billing processes have helped IRS reduce average receivables from 60 or 90 days down to 30 to 45 days
  • Managing receivables used to be a full-time job; now it takes about 4 hours every two weeks
  • Automated order-to-invoice processing takes less than a minute per order; before, it took about 30 minutes
  • Management can now get up-to-the-minute financial reports; before, data in financial reports could be as much as 3 months old
  • Role-based dashboards help IRS management resolve customer billing questions instantly by drilling into real-time accounting and customer records


  • Limited small-business software prevented established distributor of professional kitchen and restaurant supplies from taking advantage of growth opportunities
  • IRS had to maintain a complex 500,000-sku parts catalog in order to offer wide choice range and one-call parts availability
  • Manuel synchronization of software and spreadsheets slowed order processing and other operations, and greatly increased risk of error


  • IRS chose NetSuite over server-based alternatives because of the benefits of its cloud ERP architecture
  • NetSuite Partner Aminian Business Services performed implementation and data migration services, and conducted one-on-one online training courses as a convenience for home-based sales personnel

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