NetSuite Helps Innovative Dental Business Automate processes and is Saving About $250,000 Yearly

"NetSuite lets us run a virtual company, where we can control everything from Australia, and its customization features support our agility by letting us adjust the software to suit our business. Without NetSuite, we wouldn't be able to grow at this pace."

—Invisalign Australia

Results:

Automated invoicing and other processes are helping Invisalign save about $250,000 yearly over the cost, in extra staff, of the previous system
Automation has helped cut weekly invoicing time from 30 hours to 8 hours
NetSuite's customization features have helped the company automate its volume discount process, cutting invoice-to-cash time by 30%
Multi-currency and multi-subsidiary support now helps Invisalign produce consolidated financial statements in 4 seconds, compared to 5 hours previously, and saves up to 30 hours a month for regular weekly consolidations
The company's NetSuite events portal and automated-email capabilities helped Invisalign more than double its yearly customer training and education events, from 45 to 120 for the current year
The company has grown 30% in the last three years, while only adding a single employee for finance

Challenges:

Innovative company, selling invisible aligners, was unable to capitalize on explosive market growth
Limited accounting software couldn't handle Invisalign's complex volume discount structure
Software limitations also hindered the company's progress in global markets because it couldn't handle multiple subsidiaries or multi-currency conversions

Solution:

NetSuite's cloud architecture lets the company's Australia headquarters keep real-time control over operations in New Zealand, Singapore, Hong Kong, as well as Australia
Invisalign's customer center features localized currencies, and lets customers make credit card payments, download statements and invoices, and view terms and conditions, as well as discount policies and procedures