NetSuite OpenAir Helps Professional Services Team Boost Cash Flow by Reducing Invoice Cycle Time by 80%

"We wanted to boost the performance and profitability of our services organization. Implementing NetSuite OpenAir was one of the best decisions we made."

—ICS, Inc.


  • NetSuite OpenAir has helped ICS reduce invoice cycle time by 80%, from 10 days to 2 days, and eliminate 3 days per month of in-house IT maintenance
  • Cash flow, resource utilization, and project profitability have improved for the company's professional services team
  • Web-based time and expense access and approval workflows, plus easy remote-device access, have reduced the time from incurring an expense to re-billing it to the client
  • Project managers now spend more time focusing on and less time on administrative overhead
  • NetSuite OpenAir helped reduce invoice inaccuracies to an average of 3 per month, down from dozens with the old system


  • Growing software development and implementation business was hindered by lack of business insight and controls
  • Cash flow suffered because manual project tracking, plus lack of time and expense integration, slowed billing cycles
  • Inconsistent processes among company's project managers made it difficult to calculate and predict resource utilization or project profitability
  • Lack of process automation, A/P and A/R integration, created extra expenses for ICS' IT department
  • Remote access via dial-in was time-consuming and unreliable, hindering performance of traveling consultants


  • ICS selected NetSuite OpenAir largely because it would integrate with the company's existing JD Edwards applications
  • Company had used different point solutions to track time, log expenses, manage projects, and integrate data into JD Edwards, slowing processes and preventing process consistency
  • Implementation and training for NetSuite OpenAir took just three weeks

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