ICD Security Solutions Achieves International Compliance and Improves Sales Efficiency 50 Percent With NetSuite OneWorld

"Going through SOX compliance with NetSuite has been easy, inexpensive, and fast. With SAP, we would have needed a large team to handle all of the technical requirements."

—ICD Security Solutions


Founded in 1999, ICD Security Solutions provides a range of physical security solutions to multinational clients, with operations spanning 11 cities in Asia.


Results:

  • NetSuite provides easy, fast, and accurate tailoring of local tax and VAT rates in each operating region
  • Competitive advantage as no rivals have similarly sophisticated ERP/CRM solution
  • Sales proposal process time cut in half with NetSuite OneWorld
  • ICD smoothly expanded limited accounting staff into full international financial group with NetSuite OneWorld capabilities
  • NetSuite integrated marketing campaign management improving communications and customer history analysis

Challenges:

  • Growing firm with operations throughout China, India, and Southeast Asia required sophisticated enterprise solution
  • Disconnected, underpowered on-premise apps had no CRM capability, poor data flow, poor reporting and high human error
  • Previous point solutions offered minimal marketing opportunities
  • Need to think big and act big for future expansion without growing overhead

Solution:

  • NetSuite cloud provides reliable platform for future growth
  • NetSuite provided simple path to full SOX compliance and reporting to parent company Convergint
  • Can deploy new territory with full localization in just minutes
  • Managing all aspects of customer engagement, from lead to quotation to project, through integrated NetSuite solution







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