NetSuite Helps Clothing Maker Grow By 50% While Saving $50,000 Yearly Over Server-Based System

"NetSuite has helped us improve business performance and cut costs. But, thanks to NetSuite, we also know we can grow the company without worrying about whether we'll have the IT resources to keep up."

—Ibex

Results:

Ibex has grown by more than 50% since bringing in NetSuite, and estimates it is saving more than $50,000 yearly over a comparable server-based system
Improved inventory management has helped the company boost warehouse output by as much as 50%, without increasing space or adding warehouse personnel
NetSuite rollout took just over 3 months, compared to an estimated 6 to 12 months for server-based IT software
Ibex estimates it saves 5 administrative hours per day processing individual orders, compared to the previous system; also, the company can now process a 100-line wholesale order in 10 minutes; with the manual system, it would have taken about 3 hours
Store and headquarters managers can see all retail inventory in real time, compared to the 24-hour lag with the previous system: this improves inventory forecasting and makes it easier for online customers to pick up merchandise in stores
Company managers can now get ad hoc financial reports in minutes; before, it would take between 2 hours and 2 days, depending on the report
Warehouse mis-picks have been reduced by 98%

Challenges:

Limited business software and manual order-processing prevented innovating clothing manufacturer Ibex from taking advantage of growth potential
Manual order processing and warehouse picking slowed shipping and delivery performance
Ibex was expecting to more than double in sales over the next two years, and expected to take on more wholesale orders
The company wanted a substantial IT upgrade, but needed the new software to be operational in time for the busy fall season

Solution:

Ibex chose NetSuite over a server-based IT software largely because of the fast rollout time; the NetSuite rollout was finished in August, on schedule and in time for Ibex's busy fall season
Thanks to better warehouse efficiency, some products are now shipped within 3 hours of purchase; previously, they would likely have taken 24 hours
Ibex uses OzLINK Mobile, from NetSuite partner OZ Development, for managing warehouse fulfillment and shipping
OzLINK Mobile has helped cut order fulfillment time by more than 50%