FH Canada Fights Global Poverty with NetSuite.org

Results:

• FH Canada has increased annual donations by 15% to 20% each year since going live on NetSuite in 2005
• Non-profit charity is able to focus staff time on core mission of alleviating poverty rather than manual data manipulation and IT maintenance
• NetSuite enables FH Canada to avoid 2 FTEs in finance, 1 FTE in IT and 1 FTE in its call center required with an alternative solution
• NetSuite CRM gives FH Canada call center agents single view of donor information and history across all channels (call center, website and snail mail), enabling personalized communication that builds goodwill
• Accurate financial data is available on demand in real time, compared to a 30-day lag with the previous solution that compromised visibility
• NetSuite helps FH Canada maintain a low “administrative rate,” a key non-profit metric used by prospective donors in choosing a charity to support
• NetSuite SuiteCommerce supports project pages sponsored by church, school and other groups with real-time “fund-o-meters” visually illustrating fund-raising status and goals
• Cloud mobility with on-demand information supports globe-trotting employees traveling in Canada, the U.S., Africa, Asia and Latin America
• NetSuite dashboards and key performance indicators (KPIs) let managers easily track and optimize fund-raising and budget vs. actuals
• NetSuite inventory management helps organization efficiently maintain stock of medical equipment ready for emergency dispatch
• Consolidated historical data set with robust drill-down to detail supports sounds auditing and compliance with Canadian tax authority regulations governing non-profits

Challenges:

• Patchwork of disparate, unintegrated Microsoft Great Plains, GoldMine CRM and other applications forced staff into unproductive manual work, hurting efficiency and fund-raising efforts
• Limitations in previous website meant that FH Canada could not make the online channel live up to its potential as a donor engagement and fund-raising platform
• FH Canada bore high IT costs to deploy, maintain, upgrade and patch on-premise software, servers and backup systems

Solution:

• NetSuite.org charitable foundation coordinated NetSuite implementation covering accounting, CRM, inventory management and ecommerce
• With a NetSuite.org service grant, a NetSuite employee led a customization effort to build additional functionality into FH Canada’s website
• SuiteApp from NetSuite partner Celigo enables integration between NetSuite and Google cloud apps, including Gmail and calendaring