EndoChoice Reduces Costs and Becomes One of the Top Names in Surgical Supply with NetSuite

Results:

• NetSuite supporting EndoChoice's substantial growth to 2000 hospital and health care customers in 28 countries
• Annual per-user costs 75 percent less than competing options
• Highly scalable solution immediately grows with EndoChoice's expansion into new facilities and markets
• Flexible NetSuite solution enabled EndoChoice to quickly integrate a major acquisition
• Supply and repair partners now have permission-based access to EndoChoice business data, improving collaboration
• Enhanced CRM insights of customers without introducing new data-entry burden for sales team

Challenges:

• Averaged 300% growth year-over-year for two years, creating significant strain on startup systems
• Previous solution lacked bill of material (BOM) management
• Lack of inventory and manufacturing management software support challenged further growth
• Competing software options required hiring 2–4 additional IT staff
• Other software options were not built exclusively for the cloud

Solution:

• NetSuite seamlessly supporting worldwide operations, with component sourcing across Asia and EMEA, and new warehouse and sales location in The Netherlands, as well as three US locations
• Anywhere, anytime access enabled through NetSuite cloud on computers and iPhone devices
• NetSuite integrated inventory management across more than 100 locations with sales forecasting, allowing more accurate stock levels
• Tight integration with UPS for all pick, pack and ship activities ensures smooth order fulfillment
• Integrated NetSuite eCommerce provides comprehensive support for growing direct Web sales model
• FDA regulatory compliance easily supported through NetSuite's comprehensive tracking of all items and kits
• Role-based dashboards give each EndoChoice employee immediate access to crucial business data