NetSuite OpenAir Helps Technology Consultancy Gain Visibility, Forecast Financials and Profitability

Results:

• Empathy Lab now has access to financial and operational metrics, and can perform complete resource, financial, and profitability forecasting
• NetSuite OpenAir's cloud architecture now supports Empathy Lab's growth plans
• The company was able to cut its month-end close cycle by 50%, and reduce internal PSA support questions by 75%
• The transition to NetSuite OpenAir time tracking, expense reporting, and project management was completed in just 2 weeks
• NetSuite OpenAir's intuitive, easy-to-use interfaces facilitates user adoption and satisfaction

Challenges:

• Limited business software prevented this innovative technology consulting company, which had doubled in size, from taking advantage of future growth opportunities
• Lack of organizational visibility, due to fragmented, manual business processes, meant that Empathy Lab was unable to gain insight into financial and operational performance
• The company had to rely on time-consuming manual Excel calculations, QuickBooks, and emails to complete invoicing processes
• An isolated timesheet system required manual double entry of data into Excel spreadsheets
• Empathy Lab had experienced failure with a previous professional services automation (PSA) solution

Solution:

• NetSuite OpenAir Mobile for iPhone and other mobile devices provides anytime, anywhere access to company processes
• Integration of NetSuite OpenAir with the company's Great Plains accounting software has reduced the overhead associated with manual data re-entry