NetSuite Helps Manufacturer Grow 350% in 6 Years Without Adding Staff

"NeSuite has helped us become more efficient, more responsive to customers, and more profitable. And it's made us more self-aware—everything is visible now, and that's the only way to succeed when the market is growing so fast"

—Digital Check

Results:

Company grew 350% in 6 years without adding staff
Saving $300,000 annually in maintenance costs vs. server-based IT systems
Improved customer service without adding staff, saving $150,000 annually
Improved case management reduced customer-call escalations by 62%
Reduced open inventory by 54% as a result of integrated inventory tracking
Integrated shipping-FedEx module saves 30 hours/week of staff time
Improved from two-day order-processing to same-day shipping.

Challenges:

Fast-growing market challenged ability to handle substantial new business
Multi-location business model strained near-obsolete, server-based IT systems
Spreadsheets and fragmented systems unable to effectively handle order processing, inventory-tracking, customer case management
Needed to improve service and support for top customer-resellers.

Solution:

Replaced hodge-podge of applications with NetSuite ERP and Ecommerce
Eliminated need to maintain dedicated VPN connections to remote users
Created Ecommerce site to sell inkjet cartridges, other scanner accessories directly, helping reduce costs to end-user customers
NetSuite dashboards give sales, service, and other personnel real-time, end-to-end visibility into their important KPIs.