NetSuite Helps Manufacturer Grow 350% in 6 Years Without Adding Staff
"NeSuite has helped us become more efficient, more responsive to customers, and more profitable. And it's made us more self-aware—everything is visible now, and that's the only way to succeed when the market is growing so fast"
- Company grew 350% in 6 years without adding staff
- Saving $300,000 annually in maintenance costs vs. server-based IT systems
- Improved customer service without adding staff, saving $150,000 annually
- Improved case management reduced customer-call escalations by 62%
- Reduced open inventory by 54% as a result of integrated inventory tracking
- Integrated shipping-FedEx module saves 30 hours/week of staff time
- Improved from two-day order-processing to same-day shipping.
- Fast-growing market challenged ability to handle substantial new business
- Multi-location business model strained near-obsolete, server-based IT systems
- Spreadsheets and fragmented systems unable to effectively handle order processing, inventory-tracking, customer case management
- Needed to improve service and support for top customer-resellers.
- Replaced hodge-podge of applications with NetSuite ERP and Ecommerce
- Eliminated need to maintain dedicated VPN connections to remote users
- Created Ecommerce site to sell inkjet cartridges, other scanner accessories directly, helping reduce costs to end-user customers
- NetSuite dashboards give sales, service, and other personnel real-time, end-to-end visibility into their important KPIs.