Child Care Business Launches from Concept to Executive in Just 5 Months with NetSuite

"We were looking for a solution that would provide a full view of a customer's business activity with us as well as the agility to implement an integrated ecommerce, CRM, and back office financial and supplier functionality on a very aggressive timeline."

—Mark Campillo, CTO, Childcare Marketplace

Results:

Shipping product within 5 months of initial commitment
Child Care Marketplace fully operational within 5 months, ready to serve clients ranging from individual operators to child care centers with 100 centers
Intuitive Ecommerce interface enabled rapid expansion from 200 to 4,000 products
Complete visibility into the health of the company in its crucial early months
360-degree view of customers for broad marketing and merchandising.

Challenges:

Child care industry lacked single-source marketplace supplier
Aggressive business launch goals to launch in just 5 months
Needed ecommerce capabilities with integrated financials and CRM
Parent company's Oracle ERP could not deliver to goals within time or budget constraints.

Solution:

Minimal project team able to implement NetSuite
Achieved necessary integration with wholesale partners and banks
Migrated all customer data from Salesforce.com to NetSuite CRM
40 users on NetSuite — most providing part-time support to the Child Care Marketplace business from other Knowledge Universe companies.