CallidusCloud Upgrades Its Global Business Operations to NetSuite

Results:

• NetSuite OneWorld supports CallidusCloud's merger and acquisition strategy, enabling rapid 30– to 45–day onboarding of new business entities
• CallidusCloud uses NetSuite OneWorld for real-time management and global financial consolidation of seven subsidiaries in Europe, Asia and Australia
• Multi-currency transactions with customers in nearly 140 countries in NetSuite OneWorld is far faster and more accurate than previous manual processes with Excel and Microsoft Great Plains
• Executives and managers make better, data-driven decisions based on real-time business metrics with drill-down into customer, financial and opportunity detail
• NetSuite OpenAir PSA streamlines project management and resource utilization for CallidusCloud's services team of 100+ consultants and integrators
• Reporting is enhanced by giving management hands-on reporting capabilities, reducing the need for IT involvement
• Complex revenue recognition, particularly for multi-element sales and service, is streamlined with NetSuite's built-in revenue recognition functionality

Challenges:

• Patchwork of nearly 14 disparate applications was an "IT nightmare," requiring costly and time-consuming maintenance, integration and troubleshooting
• Business performance and visibility were hindered by the lack of real-time actionable data and no single view of customers and the CallidusCloud business
• Merger and acquisition process was impaired by high costs and delays involved in onboarding new business entities to a standardized business/IT environment

Solution:

• CallidusCloud opted for NetSuite as a single cloud solution with rapid implementation and low cost of entry that could support all business processes
• NetSuite OneWorld global solution deployed to support merger and acquisition strategy and business growth across nearly 140 countries
• NetSuite OpenAir was chosen for professional services automation and optimization for 100+ members of the CallidusCloud services team, with integration to ERP/financials and CRM
• Integration between NetSuite and CallidusCloud's own software helps optimize sales, training and hiring while improving the joint offering of the NetSuite/CallidusCloud solution to customers