NetSuite Supports Packaging Company's 176% Growth Without Adding New Staff

" Our business philosophy is build it and it will come. Did we need NetSuite when we were doing 20 or 30 invoices a day? No, we survived. But to grow 176% in 12 months with no slowdown as we did, we needed it, just as we'll need it to grow to 500 or 1000 invoices per day in the future."

—Biopak

Results:

Supported 172% growth to a $11.2 million turnover and doubling in daily orders, without adding staff
Saving approximately $200,000 per year in staff time by replacing manual processes with automated tools
100% faster response times in resolving distribution problems or bottlenecks because of integration with third-party warehouse providers and courier companies
Biopak now has a scalable, complete business management system to support its continued expansion, regionally and internationally

Challenges:

Rapid growth strained existing small business systems, which required additional manual spreadsheets
Dealing with multiple third party warehouses and courier companies via fax and email was time consuming and error prone
Manual processes such as calculating carbon emissions and lowest freight costs was costly
Poor visibility of third party suppliers made it difficult to track customer orders or resolve dispatch problems
IT systems were inadequate to support eCommerce plans or regional and international growth

Solution:

NetSuite OneWorld selected over SAP, Microsoft and Exactus to provide Biopak with a complete cloud-based business management solution
NetSuite supports its financials, inventory, order management, CRM, eCommerce, third-party warehouse partnerships and other core business processes
Biopak customised NetSuite to meet unique business needs, building a carbon tax calculator to compute greenhouse gas emissions and a least-cost freight calculator for sourcing courier quotes
NetSuite's cloud-based system offers infinite and cost-effective expansion opportunities