NetSuite Helps Multilevel Marketer Boost Policy Compliance

"With NetSuite we've got automation, efficiencies, and tracking abilities we didn't have before. This helps us compete through the quality and integrity of our consultants — the people who bring our products to customers' homes every day."

—Arbonne



Results:

  • Compliance group now handling three times as many inquiries with one-third the staff
  • NetSuite has helped Arbonne reduce its average inquiry backlog by 95%
  • Consultants appreciate increased responsiveness by company compliance which demonstrates Arbonne's commitment to integrity
  • Company also using tracking system to identify and optimize trends in field compliance issues.

Challenges:

  • Arbonne competitive differentiation depends on sales integrity, compliance with published policies and procedures
  • Many consultants frustrated because their complaints didn't seem to have any effect on unfair competition
  • Wanted to find a way to maintain consultant integrity with nearly 1 million consultants, globally
  • Consultants need to adhere to a comprehensive, 20-page policy and procedure manual
  • Difficult to track complaints and/or compliance inquiries from customers or other consultants
  • Difficult to coordinate 15-person staff working with spreadsheets.

Solution:

  • Compliance group now handling three times as many inquiries with one-third the staff
  • NetSuite has helped Arbonne reduce its average inquiry backlog by 95%
  • Consultants appreciate increased responsiveness by company compliance which demonstrates Arbonne's commitment to integrity
  • Company also using tracking system to identify and optimize trends in field compliance issues.







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