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NetSuite System Availability


Proven, Guaranteed Availability So the Application Is There When You Need It

We know that downtime is not an option in your business. This is one reason that we guarantee 99.5% uptime across the entire NetSuite family of applications as part of our standard terms of service.

Complete Transparency with status.netsuite.com

As part of our commitment to deliver a high level of service, we provide status.netsuite.com, a public web site that shows our historical track record of system uptime as well as real-time information about the current NetSuite system status.

This site also serves as a resource for customers in the rare event of a service disruption.

  • Customers can see real-time information about any disruption, its cause, and the expected resolution time.
  • Customers should bookmark this site for easy access in the future.
  • In the event of a customer-specific service interruption, NetSuite customers can access information regarding the issue by logging in to their individual NetSuite account.