Customer Portal allows you to provide customers with highly personalised, interactive service on the Web. Your clients will be able to obtain answers to their questions, finalise transactions, enter support issues and query your knowledge base. With an open line of communication, and a range of self-service choices, you will enhance customer satisfaction as well as long-term retention.
- Customers can submit trouble tickets by logging onto your site and can access personalised information and necessary support documentation.
- Deliver password-protected access to key client support tools, such as the NetAnswers Knowledge Base.
- Customers can manage their own profiles, view their order histories, check their order status and place new orders 24/7.
- Provide automatic receipt confirmation for a service request with a case number.