Enhance the In-Store Experience

Provide a superior in-store shopping experience for omnichannel shoppers with a modern retail point of sale (POS) solution that enables you to streamline store operations and accelerate the transaction process, while also delivering personalised customer service. With a 360-degree view of the customer, inventory and orders, NetSuite provides the omnichannel capabilities retailers require to easily deliver a complete, unified shopping experience and build strong customer loyalty.

In-Store POS

  • Reduce out-of-stock issues with real-time inventory visibility and order fulfilment across all channels.
  • Extend sales and service with mobile POS.
  • Minimise fraud with multiple levels of security for cashiers and managers.
  • Faster checkout with integrated payment processing.
  • Increase productivity with an easy-to-use touch-screen interface.
  • Empower store associates to deliver personalised service with a 360-degree customer view.
  • Safeguard against threats with PA-DSS validation and point-to-point encryption technology.

Seamless Cross-Channel Functionality

Working together, NetSuite's cloud-based retail POS system and ecommerce platform enables you to seamlessly service and exceed customer expectations across channels. You'll have the ability to offer convenient cross-channel processes to satisfy today's consumers.

  • Buy online/pick up in store.
  • Buy online/return to store.
  • Order in store/fulfil from anywhere.

Business Impact

Increase Customer Loyalty

Leverage a single omnichannel view of your customers to provide personalised service and deliver the products they want, when and how they want.

Optimise Store Operations

Streamline and automate front end capabilities in real time with back-office processes for greater efficiency.

Drive Sales

Empower store associates with accurate, timely and consistent information to build stronger customer relationships and sell more.

 

Data Sheet NetSuite POS

Create Compelling and Differentiated Brand Experiences

NetSuite makes it easy to deliver engaging, personalised brand experiences to online customers across any device—desktop, smartphones and tablets—using our SuiteCommerce platform. Drive more traffic to your ecommerce storefront, convert browsers into customers and maximise online profitability with a flexible, full-featured platform that easily scales and grows with you.

Benefit from Omnichannel Commerce

  • Seamlessly connect ecommerce with your operational business systems in a single cloud-based platform for greater efficiency.
  • Optimise the shopping experience across any device with responsive web design.
  • Grow your online sales channels by selling through multiple brands, languages and currencies via a single ecommerce platform.
  • Display real-time inventory data on your site, including how many products are available online or in a particular store.
  • Create true omnichannel experiences with buy online/pickup in store, buy online/return to store and order in store/fulfil from anywhere capabilities.
  • Lower customer service costs by providing a password-protected self-service customer centre that enables customers to see and manage the shopping experience, including order tracking and returns.

Drive Personalised Shopping Experiences

  • Create engaging and personalised omnichannel shopping experiences across online, in-store and mobile channels.
  • Ensure customers can easily and quickly find what they want with powerful search, combined with robust guided navigation capabilities.
  • Efficiently manage promotions and targeting with built-in marketing tools such as promotional URLs, coupons and cross-selling.
  • Dynamically segment customers to provide personalised promotions and relevant messaging based on behaviour, demographics, purchases and more.

Business Impact

Engage Customers

Satisfy customers and keep them coming back to your brand with personalised and engaging shopping experiences.

Convert Browsers

Convert more browsers into buyers by delivering innovative and personalised shopping experiences on any device.

Maximise Profitability

Deliver true omnichannel shopping experiences across all channels through a single, cloud commerce platform.

 

Data Sheet NetSuite SuiteCommerce

Put Your Customers at the Heart of Your CRM and Marketing

With NetSuite's retail CRM software and marketing capabilities you can achieve an omnichannel 360-degree view of each customer relationship. Deliver better service and engage customers with personalised, multichannel campaigns to build customer loyalty and achieve a competitive advantage with your brand.

CRM Software and Marketing for Omnichannel Retail

  • Provide unparalleled service with a single 360-degree view of the customer across all channels—online, in-store and call-centre.
  • Build rich customer profiles based on behaviours and interactions that can be made available to sales associates, marketing and service teams.
  • Flexibly segment buyers for highly targeted content, personalised upsell and cross-sell campaigns and targeted promotions.
  • Easily plan, execute, track and analyse multichannel marketing campaigns within a single application.
  • Offer customers self-service options to view their online purchase history, reorder and find answers to their questions 24/7.
  • Ensure all customer issues and touchpoints are tracked fully through to completion with integrated case and support tracking.

Business Impact

Maximise Customer Profitability

Drive revenue and profitability with a true and complete understanding of a customer's omnichannel lifetime value.

Build Loyalty

Leverage a true 360-degree view and target the right customer at the right time with the right product.

Improve Marketing and ROI

Demonstrate your marketing impact with multichannel campaign management from start to finish.

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Achieve Omnichannel Excellence with Centralised Order Management

Meet rising customer "buy anywhere, fulfil anywhere" expectations by centralising order management. NetSuite Order Management provides a single, real-time view of your products and supply chain across all channels. Gain control, improve efficiency and provide true omnichannel fulfilment to satisfy customers and maximise profits.

Omnichannel Order Management

  • Manage orders from multiple channels—POS, online, call centre, mobile, kiosk—all in one centralised application.
  • Eliminate time spent transferring data and the associated data entry errors between your customer facing systems and your fulfilment execution engines.
  • Get a single view of inventory enterprise-wide, spanning warehouses, stores, 3PLs and drop-ship locations for intelligent order fulfilment and greater efficiency.
  • Reduce excess inventory, capture lost sales and promote the most profitable products to your customers.
  • Implement an endless aisle and expand your assortment without increasing warehouse and store footprints with an automated end-to-end, drop-ship fulfilment process.
  • Easily and accurately manage cross-channel returns and exchanges.
  • Reduce fulfilment time and offer your customers more delivery options with NetSuite's Australia Post integration. Read how Kitchenware Direct ensures maximum customer satisfaction with Australia Post and NetSuite.

Business Impact

Lower Fulfilment Costs

Intelligently process and fulfil orders in the most efficient and cost effective manner.

Increase Customer Satisfaction

Meet customer demand with flexibility to buy, fulfil and return anywhere, and more delivery options with Australia Post integration.

Improve Inventory Utilisation

Avoid markdown and overstock by easily fulfilling orders from the most economical and efficient location.

Data Sheet NetSuite Order Management

Optimise Inventory and Supply Chain Management

Better control your inventory and your supply chain with a real-time view of your products, warehouses and business. Speed delivery time, increase sales, improve inventory turn and deliver the products your customers want when they want them.

Inventory Management

  • Optimise buying and replenishment with real-time inventory visibility across all channels, including stores, warehouses, 3PLs and drop-ship locations.
  • Leverage Multi-Warehouse Inventory to perpetual inventory tracking across multiple locations.
  • Track transfers between locations within the enterprise, even across subsidiaries.
  • Receive purchase orders and transfer orders at all inventory locations.
  • Audit current inventory positions at scheduled intervals with Physical Counts.

Supplier Management

  • Manage your supplier/vendor relationships from a single system.
  • Allow vendors self-service capabilities to see invoices and orders, and even make payments through our Supplier Portal.
  • Gain complete visibility into all purchase orders for each vendor.
  • Ensure compliance for all vendors with full 3 Way Match visibility to automaticity highlight items outside of tolerances.
  • Be prepared to meet incoming supply with Delivery Date Management for inbound orders.
  • Set up supplier KPIs to manage compliance and success factors related to vendor scorecards.

Business Impact

Increased Vendor Effectiveness

Real-time view into vendor performance KPIs and scorecards.

Reduce Inventory Carrying Costs

Use intelligent data to better leverage inventory across the supply chain.

 

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Leverage Powerful Business Intelligence and Reporting

Capture data across your entire retail enterprise and view meaningful dashboards and reporting to drive timely, fact-based decision making. All data can be accessed at your fingertips in real time as key performance indicators (KPIs) scorecards, graphical report snapshots and trend graphs.

  • Rely on a single version of the truth with a comprehensive database of all data across all channels.
  • Get to know your channels, inventory, suppliers and customers better with predefined, role-based dashboards.
  • Empower business users with easy to use self-service capabilities to create customised reports, KPIs and dashboards.
  • Monitor KPIs from anywhere at any time with access via web browser and mobile device.

Business Impact

Manage Your Business Better

Identify issues, trends and opportunities and instantly drill down to underlying reasoning to take action and improve business performance.

Improve Decision Making

Make more informed decisions to drive ROI with real-time data, KPIs and personalised dashboards.

 
 

Webinar Implementing Omnichannel Systems
to Reduce New Retail Risks and Costs

See How Your Business is Performing with Integrated Financials

Streamline financial processes and planning and increase insight into cash flows of your retail enterprise with a fully integrated financial management system. Improve organisational efficiencies, control costs and risks, and grow your business.

Retail-Time Financials and Accounting for Retailers

  • Support core accounting functions such as general ledger, accounts receivables, accounts payable, budgeting, planning and forcasting, and fixed assets management.
  • Improve business performance, reduce time to financial close and lower back office costs with standardised processes.
  • Rely on audit trail visibility for strong compliance management with drill-down capabilities to see the underlying detail from financial statements to the transaction.
  • Optimise procure-to-pay and leverage an intuitive user interface and integrated workflow to process requisitions to vendor payments, end-to-end.
  • Ease tax compliance with prebuilt tax intelligence to process sales transactions in compliance with proper regulations.
  • See consolidated financial results for any part of the business at a summary level, and all the way down to the underlying transactional details with real-time visibility.

Business Impact

Increase Insight

Get real-time access to the financial and operational performance of your retail enterprise.

Streamline Financial Planning and Operations

Automate transaction flow and reduce manual data entry to eliminate errors and improve time to value.

Manage Risk and Compliance

Maintain compliance with relevant accounting standards while establishing control and enabling audit trails.

 
 

Data Sheet NetSuite for Retail