Sales Force Automation

Customer Management

The more you know about your customers and prospects, the better you can sell to them—and the stronger the relationship you can build.  Only NetSuite gives you a complete 360-degree view of your customer accounts.  NetSuite goes beyond managing customer contact information to give you full visibility into other vital areas of customer interaction, such as order and shipping status, support cases and sales history. You also get detailed information on each contact, communication and activity. By arming your sales teams with deep knowledge about customers, you'll boost customer satisfaction and improve customer loyalty. 

NetSuite also provides team selling capabilities that let you match the right expertise from your sales organisation with each customer engagement. This helps you to easily track multiple sales roles—such as sales reps, sales engineers, and specialists—on each customer record.

Benefits

  • Gain a complete 360-degree view into customer and prospect records for better sales insight
  • Leverage deep knowledge of your customers to improve customer satisfaction and loyalty
  • Boost the value of your customer relationships by pro-actively selling to their specific needs
  • Provide customers with a consistent experience in all their interactions with your company.

Highlights

  • View detailed information about customer contacts, communications and interactions
  • Get Visibility across the entire customer lifecycle, including order tracking and shipping status, sales history and support cases
  • Use team selling capabilities to track multiple sales roles in each opportunity, including sales reps and managers, sales engineers and specialists
  • Track revenue and calculate commission for multiple sales team members.

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