Cloud CRM Software

NetSuite CRM+ delivers powerful web based customer relationship management (CRM) capabilities, including sales force automation (SFA), marketing automation, customer support and service, and flexible customisation, all in a single cloud CRM software.

Unlike typical CRM software, NetSuite CRM+ includes powerful sales performance management, order management, partner management and marketing effectiveness capabilities as standard.

Key Benefits

  • Gain clear visibility into sales, services and marketing performance
  • Streamlines quote-to-order processes
  • Improves productivity with a 360-degree view of your customers
  • Increases sales performance through forecasting, upsell and commission management
  • Drives successful collaboration with partners
  • Increases customer service productivity and lowers case resolution times
  • Manage multinational sales and services organisations, with Global CRM.
  • Sales Force Automation

    Optimise sales processes with comprehensive opportunity management, and get powerful tools to drive performance including sales forecasting, commission management, upsell management and more.

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  • Customer Service Management

    Drive customer service with complete case and escalation management, and accelerate service with knowledge base management and customer self-service.

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  • Partner Relationship Management

    Drive successful collaboration with partners through partner relationship management (PRM) that delivers joint marketing campaigns, joint lead management, partner commissions and order processing.

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  • Marketing Automation

    Speed up growth with almost unlimited targeting and customer segmentation capabilities, email marketing and accurate marketing program ROI analysis.

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  • Mobile

    Comprehensive support for all major mobile devices—iPhone, iPad, BlackBerry or Windows Mobile—ensures that your employees can access NetSuite CRM software anytime, anywhere.

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  • CRM Analytics and Reporting

    Instantaneous access into sales, marketing and customer service information lets you accurately measure and optimise performance—you even get back-office metrics for complete business visibility.

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CODiE 2013 Award

International Sites