NetSuite provides an end-to-end multi-channel order management solution that manages all aspects of the order lifecycle and ensures seamless control of customer orders, from order receipt to financial settlement. A full-featured web store integrated directly into your order management system eliminates the errors and time spent manually transferring orders from the web store to inventory, shipping and accounting. Customers, suppliers and your partners always know exactly what's happening with every order. Automated processes and better accuracy means faster orders, more satisfied customers and lower operational costs.
Whether you issue customer credits, refunds or exchanges before or after you receive returned merchandise depends on your business. With our comprehensive returns merchandise authorisation processing (RMA) functionality, you can decide whether to issue refunds or exchanges immediately or after returns have been confirmed received.
Improve your customers brand experience and reduce customer service costs by enabling them to access their order information and the ability to perform routine tasks via your web store, including view purchase history, cancel an order, track shipments and manage returns.