Self-Service
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Many ecommerce companies face the same dilemma: how to give customers "high-touch" services and support, while also containing ever-rising customer-care costs.
Using NetSuite, you can deliver high-touch, low-cost service through 24/7 self-service. A password-protected Customer Centre allows customers to review all their orders and issues securely and easily. Customers can also request returns, repeat past orders, view quotes, and make payments. Customers can submit questions, view your responses, as well as access your knowledge base and FAQs. With NetSuite's gamut of customer self-service features, you can boost service levels while also decreasing your customer-care costs.
Additionally, NetSuite gives your partners better insight into your organisation through the Partner Centre, a 24/7 self-service portal. Partners can register leads online, track customers, and view and respond to support issues. And you can monitor leads associated with each partner, view all related sales activity, as well as how much revenue resulted from the relationship.
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Self-service represents the future of customer and partner support. With NetSuite, you can streamline how you communicate with and serve your customers, as well as how you work with your partners. Using NetSuite, you can improve customer-facing functions and simplify back-end processes.
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