NetSuite CRM 11.0 and NetSuite 11.0 selected by ISM, Customer Relationship Management (CRM) and eCustomer strategic advisors, as Top 15 CRM Small & Medium Business Software Award winners for 2007. The Top 15 CRM Awards which serve as the standard for comprehensive CRM software, has evolved since 1990—when ISM began the Awards—to be the industry benchmark. The Top 15 winners represent the best and most comprehensive CRM software serving internal and external customers with features ranging from predictive modeling to Web 2.0 to access to handheld/wireless devices.
NetSuite was chosen after intensive testing by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 217 selection criteria, including 103 business functions, 52 technical features, 36 implementation capabilities, 9 real time criteria and 17 user-support features.