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Olympus NDT:
"We switched to NetSuite because salesforce.com didn't have the extra features NetSuite has, including order management," said Fabrice Cancre, COO, U.S. Operations, Olympus NDT (www.olympusndt.com), a manufacturer and distributor of testing equipment headquartered in Waltham, Mass. "We have gradually increased NetSuite usage to our 100-plus member distributed sales team. We can create quotations and sales orders, and measure the forecast by product — something we couldn't do with salesforce.com. We're continually deploying more NetSuite features and are planning to use even more of the advanced CRM+ features NetSuite is offering, as well as extending the Suite to our international offices."
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Learning.com:
"NetSuite was the 'one system' we didn't have with salesforce.com and we would never have with salesforce.com," said Douglas Stein, VP, Development and Technology of Portland, Ore.-based Learning.com (www.learning.com), a pioneer in online learning for students. "It's far more comprehensive, covering everything from lead generation to generating the month end financial statements. And we get all the extras at a price point that's still very similar to salesforce.com."
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Briefing.com:
"Going with NetSuite from the get-go is of course preferred, but we actually did it in two phases," said Brad Bader, Controller of Briefing.com (www.briefing.com), a Chicago-based provider of online stock market analysis. "A year earlier, our company purchased salesforce.com against my recommendations. I saw that NetSuite was an integrated product so I started using it for accounting, and it was wonderful. Once I convinced our management that NetSuite was the way to go, we made the full-blown switch."
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Turing SMI (UK):
"Our switching from salesforce.com to NetSuite was driven by the need for an end-to-end management service that spanned sales, finance, marketing and HR," said Dominic Anschutz, CEO, Turing SMI (www.turingsmi.com), a specialist global provider of BMC service management solutions with head office in Fareham, Hampshire, UK. "With NetSuite, we accomplished all of these objectives and more."
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Hyperia Limited (France):
"One of the reasons we switched to NetSuite is that salesforce.com was only CRM, but we needed ERP as well," said Sandeep Jayaswal, Executive Director for Nigeria-based Hyperia Limited (www.hyperia.com), a telecommunications company that is part of the CIS Group, with offices in Lagos, Nigeria. "Also, we were running two sets of data, which was major problem. Having it all together in one system has made it much better."
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Service Point:
"We wanted a single solution for managing SFA and marketing as well as financials — inventory management, sales orders, etc.," said Tom Lambert, President, Service Point (www.srvcpoint.com), a growing provider of janitorial services, based in Portland, Ore. "I didn't want to manage multiple systems and pay the cost for it. I used salesforce.com for one year with Service Point after having used it for another year before that."
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Superheat FGH Services, Inc.:
"The No. 1 reason we moved from salesforce.com to NetSuite was the integration," said Shari Farrell, VP of Administration at Ontario, Canada-based Superheat FGH Services, Inc. (www.superheatfgh.com), a pioneer in heat-treatment services. "With NetSuite, we have it all in one system. We train on one system. We execute everything on one system. It works so much better for us this way."
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Sunlight Saunas:
"We tried out salesforce.com for a short time but weren't able to customize it to the satisfaction of our sales team," said Aaron Zack, CEO, Sunlight Saunas (www.sunlightsaunas.com), a Lenexa, Kan.-based provider of luxury saunas for the home. "They complained of not being able to see notes very easily and everything being in different screens. Basically it wasn't user friendly enough. With NetSuite, we have a user-friendly system with the front and back-office tied together."
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WebHost Automation Limited (UK):
"Our original research for an on-demand CRM application lead us to salesforce.com, and we used the application for about six months before realizing that we needed more — we really needed integration with billing," said Mark Hall, Founder and COO of UK-based WebHost Automation Limited (www.webhostautomation.com). "Then we found NetSuite, which seemed to offer everything we needed. We now use NetSuite for billing, customer management and sales. Having everything in one place is definitely a huge benefit for us."
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TargetX:
"We were looking for software that could integrate our back end with sales force automation, and salesforce.com wasn't doing that for us," said Brian Niles of Bristol, Penn.-based TargetX (www.targetx.com), a provider of interactive marketing solutions for colleges and universities. "Since we moved to NetSuite, everything is in one place."
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Green Suites International:
"NetSuite has allowed us to integrate our sales and accounting data with the customer database for more precise record keeping as well as minimizing the number of duplicate customers entered," said Cyndi Riggle of Green Suites International (www.greensuites.com), the lodging industry's leading supplier of environmental products and programs. "It is a one stop shop."
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Assemble Connect, Inc.
"We used salesforce.com for two years and it was terrific for CRM. But in order to run a small business we needed QuickBooks for accounting and other software as well," said Eric Wendt, President, Assemble Connect, Inc. (www.assembleconnect.com), a wholesale distributor of custom manufacturing products. "Salesforce.com said we could get features by connecting to third parties, but we preferred using the subscription-based model for everything and wanted it all with one vendor. So we switched to NetSuite."
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Designs for Health
"Salesforce.com was so esoteric that I wasn't able to use
it properly. Using NetSuite's CRM, our salespeople can track
their sales and contacts in a very simple format. And it integrates
directly into our company's financial information, part of the
same NetSuite. It is a beautiful resource for us."
—Jonathan Lizotte, Founder and
CEO |
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Biz360
"Using separate financial and CRM applications —
Peachtree and salesforce.com — worked on a department
level, but didn't give us the integrated view we really needed
to understand our business. With NetSuite, we will have everything
in one place, and having a unified view of critical information
has made all the difference."
—Tamara Macduff, CFO |
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Courtroom Connect
"Not only did we find NetSuite to be easier to use than
salesforce.com, NetSuite also eliminated the headaches and costs
of maintaining separate databases. With NetSuite's tight integration
of CRM with accounting, we track, service, support and bill
customers from a single application, increasing our customer
satisfaction and eliminating the duplicate data entry we suffered
with salesforce.com. In addition, we didn't want to invest in
a system that wasn't going to have the features we needed to
support our rapid growth. NetSuite's robust, rich back-office
and front-office technologies will support us for years to come."
—Louis Goldberg, President |
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Brivo Systems
"We had previously been using salesforce.com and Peachtree,
but on January 1 of this year, we switched to NetSuite. We were
able to get rid of the two packages that didn't talk to each
other, and now we have everything under one roof. With NetSuite,
we enter our information first during the sales process and
don't have to enter it again elsewhere."
—Brent Stidley, Director of Administration
and Controller |
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MediaBound
"We had been using salesforce.com for sales and were in
the process of moving to Intacct for accounting, but we switched
to NetSuite to have everything —
our accounting, sales force automation, customer support, marketing
automation and even our Web presence —
all integrated in one application. Besides eliminating the silos
between our front and back office, we chose NetSuite to help
us build our business. We didn't feel we were giving up anything
in terms of the customization capabilities we had with salesforce.com.
On the contrary, we saw that NetSuite was putting more money
into development of their NetFlex platform than into mere events
and marketing of their product."
—Justin Calvillo, CEO |
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Fieldglass
"Our business offers a hosted software solution that helps
Global 2000 companies manage key labor and services procurement
processes. As such, we appreciate the fact that NetSuite gives
us a fully hosted, integrated offering for managing our CRM
and ERP systems. Our previous accounting system was QuickBooks,
an on-premise software that was not integrated with our salesforce.com
product. As a result of our move to NetSuite, we now have one
system to manage everything from the prospect stage to paying
customer. As CFO, I can view the sales pipeline and its transition
directly into the customer record without any barriers to cross.
I can even access our company's information on the weekends
or holidays from wherever I am."
—Jim Holtzman, CFO |
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BankServ
"Our business is growing rapidly world wide, and NetSuite's
real-time access has allowed us to save time and money as we
have been opening offices abroad. In the past we had used both
salesforce.com and Great Plains, but our sales reps and our
financial team preferred one product for everything. We have
saved about $25,000 in costs from Great Plains alone, not to
mention the savings from being able to enter a sales order and
generate an invoice from anywhere. That's something we couldn't
do with salesforce.com."
—Don Suva, CFO |
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Engius
"We were using salesforce.com but made a simple decision
to switch to NetSuite. The problem with salesforce.com was that
we could not get the accounting, sales and customer service
data that resided in the separate databases to flow back and
forth. This information flow is critical, and our processes
were compromised by the inability of salesforce.com to easily
share data. NetSuite was the perfect solution for our needs.
Even if we had built an integration loop between salesforce.com,
it would have been expensive and still would not have been as
seamless as what NetSuite provides."
—Michael Fox, COO |
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AD Systems
"With salesforce.com, we had no effective way of tracking
service cases, and we're a services company. Also it was very
difficult for our employees because it meant a lot of double
entry. Since we've been on NetSuite, we've been able to track
jobs and opportunities all the way through a cycle, to the end
of a project. And once the project is done, the customer record
is already built in with my services department. All the historical
data is there. That's something salesforce.com could never give
me."
—Utz Baldwin, CEO |
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GuildQuality
"Salesforce.com was good for basic sales activities, but
as our services-based business has grown, we have required more
and more functions not readily available with them. Compared
to salesforce.com, NetSuite is such a tight program in terms
of transactional logic and interface. I love the ease of which
my sales people can manage the entire sales process —
moving quickly and easily from opportunities to estimates to
sales orders. They can also quickly review the billing and estimate
history of any customer when going in for an upsell or account
review. Also, with salesforce.com we were constantly faced with
upgrading 'editions' and the cost quickly adds up. Worse yet,
many enhanced features, like email campaigns, aren't carefully
integrated from a user interface perspective. With NetSuite,
you get everything you want for one price."
—Greg Hanson, CEO |
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SmartSynch
"Previously, we used salesforce.com for SFA and other products
for accounting. But after learning about NetSuite, I thought
why should we have two systems when we can do it all with one?
We have a small sales team that will grow over time. It wasn't
too hard moving over our data, so we're glad we switched to
NetSuite when we did."
—Donna Grewe, Controller |
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CaseCentral
"We're a services company. We have to see everything that's
happening with our clients —
from proposal to project management to payment —
so we can maintain and build relationships with them. Salesforce.com
couldn't do that. So we switched to NetSuite."
—Brian Lanouette, Senior Manager,
Business System Integration |
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